MTN (Mobile Telecommunication Network) offers a Closed User Group (CUG) service that allows users within a specific group to make calls to each other at discounted rates or for free. If you wish to deactivate the CUG plan on your MTN line, you can follow these steps:
- Contact Customer Service: The most straightforward way to deactivate the CUG plan is to contact MTN customer service. You can do this by dialing the customer service hotline or visiting an MTN service center.
- Provide Necessary Information: When you reach out to customer service, you will need to provide your phone number and any other relevant details they may require to identify your account.
- Request Deactivation of CUG Plan: Clearly state that you want to deactivate the CUG plan associated with your MTN line. The customer service representative will guide you through the process and confirm once the deactivation is complete.
- Confirmation: After the deactivation request has been processed, ensure that you receive confirmation either through a text message or email from MTN confirming that the CUG plan has been successfully deactivated.
- Check Your Account: It’s advisable to check your account balance or make a test call to verify that the CUG plan has indeed been deactivated and that you are no longer part of any closed user group.
methods you can use to deactivate your MTN CUG plan:
Here are the methods you can use to deactivate your MTN CUG plan:
1. MyMTN App:
- Download and install the MyMTN app if you haven’t already.
- Log in with your MTN phone number and password.
- Navigate to the “Manage Services” section.
- Look for “CUG Services” or “Closed User Group” and select it.
- Choose “Deactivate CUG” and follow the on-screen instructions.
2. MTN Call Centre:
- Dial 180 from your MTN number.
- Select the option to speak to a customer service representative.
- Inform the representative that you want to deactivate your CUG plan.
- They will ask for your details and confirm the deactivation.
3. MTN Stores:
- Visit your nearest MTN store.
- Explain to a representative that you want to deactivate your CUG plan.
- They will assist you with the process and may require you to show identification.
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