How to deactivate call forwarding on MTN

How to deactivate call forwarding on MTN

Call forwarding is a useful feature that allows you to redirect incoming calls to another number. However, there may be times when you want to deactivate call forwarding on your MTN line. Whether you no longer need the feature or want to manage your call settings, deactivating call forwarding on MTN is a straightforward process. In this blog post, we will guide you through the steps to achieve this.

Steps to Deactivate Call Forwarding on MTN

There are different methods to deactivate call forwarding on MTN, and we will cover three of them in this post.

Method 1: Using the USSD Code

1. Dial *002# on your MTN line.
2. You will receive a pop-up message with various options.
3. Select “Call Settings” by replying with the corresponding number, usually 4.
4. Then, select “Call Forwarding” by replying with the corresponding number, usually 2.
5. You will receive another pop-up message with different options for call forwarding.
6. Select “Deactivate” by replying with the corresponding number, usually 0.
7. Wait for the confirmation message that call forwarding has been deactivated.

Method 2: Using the MTN Call Forwarding Menu

1. Dial *#21# on your MTN line.
2. Listen to the voice prompt and follow the instructions to access the call forwarding menu.
3. Select “Deactivate” or “Turn Off” when prompted to disable call forwarding.
4. Wait for the confirmation message that call forwarding has been deactivated.

Method 3: Contacting MTN Customer Care

If you are unable to deactivate call forwarding using the USSD code or the call forwarding menu, you can contact MTN customer care for assistance. Here are the steps to do so:

1. Dial 180 from your MTN line or 08031000180 from any other phone.
2. Follow the voice prompt to speak with a customer care representative.
3. Explain that you want to deactivate call forwarding on your MTN line.
4. Provide your phone number and any other necessary information requested by the representative.
5. Wait for the confirmation message that call forwarding has been deactivated.

Conclusion

Deactivating call forwarding on your MTN line is a straightforward process that can be done using USSD codes, the call forwarding menu, or by contacting MTN customer care. By following the steps outlined in this blog post, you can easily deactivate call forwarding on your MTN line and stop incoming calls from being redirected to another number